Refund Policy of Desi Delight
Effective Date: [14-10-2024]
At Desi Delight, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, please review our refund policy below.
1. Return Eligibility
- Items must be returned within 3 days of receipt.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Certain items are non-returnable, including:
- Final sale items
- Customized or personalized items
- Intimate apparel (if applicable)
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [Your Email Address] to request a return authorization.
- Provide your order number and reason for the return.
- Once your request is approved, you will receive instructions on how to return your item.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.
4. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your card issuer's policies.
5. Exchanges
- If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for a return or replacement.
7. Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Desi Delight
[Bahawalnagr]
[mateench434@gmail.com]
[Your Phone Number]